Terms & Conditions of Website Use
Welcome to our website.
The term ‘T10’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Bourne House, 475 Godstone Road, Whyteleafe, Surrey, CR30BL. The term ‘you’ refers to the user or viewer of our website.
Payment's , Booking's, Cancellation's & Refund's
Payment's: All T10 Coaching payment's are taken through a reputable, tried, tested and trusted business payment terminal "Paypal" and "Braintree, powered by Paypal." T10 Coaching do not hold/store any card information. Braintree by paypal offers leading enterprise fraud tools and technology. Paypal and Braintree by Paypal are fully PCI compliant.
Booking's : T10 operate an online booking system to cut back on administration for our team and our client's. All booking's are made online on a first come first serve basis and T10 cannot grant any preferential treatment to those booked the previous term as the system is designed this way. If you are having trouble booking onlien or have no access, T10 can make the booking for you but you must be a registered member on www.t10.co.uk and have completed all of the required detail's. There is a £5 admin fee for this service and finance will add this charge to the final invoice. All invoices for T10 made booking's are sent via email to the user's chosen email address and work on a click and pay set up to accept paypal, credit/debit cards. Please note if a club/class/camp is fully booked a message in red will appear under teh menu bar after teh form has been completed, you may email all of your child's detail's and your contact detail's to be placed upon a waiting list with immediate effect to : firstname.lastname@example.org.
Cancellation's and Refund's: All paid booking's are non refundable (including any payment's taken through previous company names/payment terminals and passed over to T10 Coaching). Exceptional circumstances will be considered for cancellation/refund at finance's discretion. Please note if you have booked a club through t10.co.uk for the wrong service or club this is strictly not the responsibility of T10 Coaching, T10 Coaching will do our best to rectify the booking for you but there will be a minimum of £5.00 admin fee applied. If you have booked one of our clubs at your nursery or school but meant to book a completely different running at your nursery or school that is unconnected to T10 Coaching a refund will be processed but there will be a minimum admin fee of £5.00 to process this refund. T10 Coaching advise all customers to book online, telephone booking's can be taken however there is a £4.00 admin fee to process. Please note if a class is cancelled (beyond T10's control i.e. staff sickness, facility cancellation) T10 will always reschedule the session either during the school holiday that term or the end of the term if the facility is available and coaches, in the event of the chosen facility not being available T10 reserve the right to source another facility as locally as possible to replace the cancelled session and will not process refunds in this circumstance. If a customer is not going to be attending all of the T10 classes for the term booked T10 are unable to pro rata the cost, all courses must be paid in full regardless of attendance per term. Please note T10 representatives/staff reserve the right to disallow training if payment has not been received prior to training commencing each term. To request a cancellation/refund please write to email@example.com.
The T10 Coaching Team like all companies hope to recieve minimal complaint's or zero if possible! However we understand that from time to time customer's may not be happy and need to speak to a member of the team. If you do have a complaint please follow our step by step procedure below to ensure the complaint is handling as quickly and effectively as possible ;
Contracts/Term of Business/ Policies /Insurance/ other important document's
Online booking's by customers adhere to all terms and conditons stated above and/or any further document's signed.
T10 Client's of any service provided such as : Nurseries, Schools, Colleges, Facilities adhere to T10 contracts provided.
T10 staff/representatives adhere to T10 contracts provided.
A request for any documentation must be made in writitng to T10 Coaching, Bourne House, 475 Godstone Road, Whyteleafe, Surrey, CR3 0BL or email to firstname.lastname@example.org. When requesting document's you must present your full name, address, postcode, contact details (Email's and mobile/home phone numbers) and full reason for requesting the documentation. T10 reserve the right to reject a request for documentation if it is deemed an invalid request. It is important when requesting documentation that you are the person with authorisation to request. Please allow at least 30 days for documentation to be provided from date of validation. Validation: The date T10 confirm your request is valid and agree to provide teh documentation. T10 may choose to send the documentation via post or email.
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