Terms & Conditions of Website Use
Welcome to our website.
The term ‘T10’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 78 High Street, Caterham, Surrey, CR3 5UD. Our company number is 10129909. The term ‘you’ refers to the user or viewer of our website.
Payment's , Cancellation's & Refund's
Payment's: All T10 Ltd payment's are taken through a reputable, tried, tested and trusted business payment terminal "Paypal" and "Braintree, powered by Paypal." T10 Ltd do not hold/store any card information. Braintree by paypal offers leading enterprise fraud tools and technology. Paypal and Braintree by Paypal are fully PCI compliant.
Cancellation's and Refund's: All paid booking's are non refundable (including any payment's taken through previous company names/payment terminals and passed over to T10 Ltd). Exceptional circumstances will be considered for cancellation/refund at finance's discretion. Please note if you have booked a club through t10.co.uk for the wrong service or club this is strictly not the responsibility of T10 Ltd, T10 Ltd will do our best to rectify the booking for you but there will be a minimum of £5.00 admin fee applied. If you have booked one of our clubs at your nursery or school but meant to book a completely different running at your nursery or school that is unconnected to T10 Ltd a refund will be processed but there will be a minimum admin fee of £5.00 to process this refund. T10 Ltd advise all customers to book online, telephone booking's can be taken however there is a £4.00 admin fee to process. Please note if a class is cancelled (beyond T10's control i.e. staff sickness, facility cancellation) T10 will always reschedule the session either during the school holiday that term or the end of the term if the facility is available and coaches, in the event of the chosen facility not being available T10 reserve the right to source another facility as locally as possible to replace the cancelled session and will not process refunds in this circumstance. If a customer is not goign to be attending all of teh T10 classes for the term booked T10 are unable to pro rata the cost, all courses must be paid in full regardless of attendance per term. To request a cancellation/refund please write to email@example.com.
The T10 Ltd Team like all companies hope to recieve minimal complaint's or zero if possible! However we understand that from time to time customer's may not be happy and need to speak to a member of the team. If you do have a complaint please follow our step by step procedure below to ensure the complaint is handling as quickly and effectively as possible ;
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