Terms & Conditions of Website Use
Welcome to our website.
The term ‘T10’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 78 High Street, Caterham, Surrey, CR3 5UD. Our company number is 10129909. The term ‘you’ refers to the user or viewer of our website.
Payment's , Cancellation's & Refund's
Payment's: All T10 Ltd payment's are taken through a reputable, tried, tested and trusted business payment terminal "Paypal" and "Braintree, powered by Paypal." T10 Ltd do not hold/store any card information. Braintree by paypal offers leading enterprise fraud tools and technology. Paypal and Braintree by Paypal are fully PCI compliant.
Cancellation's and Refund's: All paid booking's are non refundable (including any payment's taken through previous company names/payment terminals and passed over to T10 Ltd). Exceptional circumstances will be considered for cancellation/refund at finance's discretion. Please note if you have booked a club through t10.co.uk for the wrong service or club this is strictly not the responsibility of T10 Ltd, T10 Ltd will do our best to rectify the booking for you but there will be a minimum of £5.00 admin fee applied. If you have booked one of our clubs at your nursery or school but meant to book a completely different running at your nursery or school that is unconnected to T10 Ltd a refund will be processed but there will be a minimum admin fee of £5.00 to process this refund. To request a cancellation/refund please write to firstname.lastname@example.org.
The T10 Ltd Team like all companies hope to recieve minimal complaint's or zero if possible! However we understand that from time to time customer's may not be happy and need to speak to a member of the team. If you do have a complaint please follow our step by step procedure below to ensure the complaint is handling as quickly and effectively as possible ;